Looking for the perfect headset to gear up your call center team in 2024? Did you know that the right headset can dramatically improve your team’s productivity and customer satisfaction rate? Our guide will help you navigate through the top 10 best call center headsets available in 2024, comparing their features such as comfort, sound quality, noise cancellation ability, and more.
Ready to make every call count? Let’s dive in!
Importance of Choosing the Best Call Center Headset
A poor-quality headset can wreak havoc on productivity in a call center. Enhancing communication quality is critical for these environments, and thus investing in the best call center headset is essential.
High-quality headsets ensure clear voice transmission, significantly reducing misunderstandings and misinterpretations when dealing with customers.
Moreover, the ideal headset should offer excellent noise-cancellation features like the Sennheiser MB Pro 2 does. By filtering out background noise, such as chatter and office equipment sounds, it permits efficient focusing on calls without distractions.
It’s no wonder that the Logitech Zone Wired and Poly Voyager Focus 2 are among the top choices of 2024 – they’ve got both high audio quality and effective noise cancellation covered! Comfort also plays a crucial role since operators wear these headsets all day long; hence comfort-enhanced models like Jabra Evolve2 85 or LIVEY 712BTM Mono Wireless have deservedly earned their place at the height of popularity this year.
Ultimate call quality and comfort for busy call center professionals.
Are you a busy professional looking for the ultimate wireless headset for calls and music? Look no further than Jabra Evolve2 85. With its UC-certified compatibility, industry-leading battery life, and outstanding noise cancellation, this is the perfect choice for anyone in need of superior call quality. Upgrade to Jabra Evolve2 85 today and experience clear communication like never before!
Pros
- UC - certified for seamless collaboration with leading Unified Communications platforms
- Foldable boom arm and contemporary design for professional sounding calls in any setting
- Industry-leading battery life with up to 37 hours of use on a single charge
- Enhanced noise cancellation with improved ANC technology that cancels 54% more noise
Cons
- Pricey compared to other wireless headphones on the market.
- Some users may find the headset bulky and not as portable for travel.
- The advanced noise cancellation feature may not completely eliminate all background noise, particularly in very loud environments.
Highlights
- Wireless and Bluetooth connectivity
- Over – ear form factor for comfortable wearing
- Comes with a Jabra Link 380 BT adapter for enhanced connectivity options
- Includes USB-C to USB-A cable and 3.5mm jack audio cable for versatile use
- Features noise-canceling technology for clear audio in any environment
- Foldable design and carry case for easy portability
The Jabra Evolve2 85 UC Wireless Headphones top our list in 2024 for its exceptional combination of seamless collaboration and excellent sound quality. This headset plays nice with all major Unified Communications platforms, making it a versatile choice whether your team uses Microsoft Teams, Cisco, Mitel, or Avaya. With the Jabra Link 380c (USB-C) Bluetooth adapter included, connectivity is a breeze while maintaining high-quality sound.
Not only does this feature-rich model offer compatibility and quality audio for calls and music with powerful leak-tolerated 40mm speakers, but it also boasts an impressive battery life to keep you connected. A single charge can provide up to a whopping 37 hours of battery life! Even better? A quick charge of just 15 minutes gives you up to eight more hours. Perfect for those long days at the call center.
In addition to its advanced features, you shouldn’t overlook the superb noise cancellation on offer from the Jabra Evolve2 85 – canceling approximately 54% more than previous models! Whether in an office or remote work environment – these headphones ensure absolute clarity every time which makes them a must-have communication tool in any bustling call-center scenario.
Features
- UC-CERTIFIED: The Jabra Evolve2 85 is certified to work with all major Unified Communications platforms, ensuring seamless collaboration across different systems. Whether you’re using Microsoft Teams, Cisco, Mitel, Avaya, or others, this headset has got you covered. With the inclusion of the Jabra Link 380c Bluetooth adapter, you can easily connect and communicate without any compatibility issues.
- HIDDEN BOOM ARM: This wireless headset features a foldable boom arm that not only enhances its professional look but also improves the quality of your calls. You’ll enjoy clear and crisp audio whether you’re in the office or on the go. Plus, the updated busy light feature provides enhanced visibility so people know when you’re busy and shouldn’t be disturbed.
- INDUSTRY-LEADING BATTERY LIFE: With up to 37 hours of battery life on a single charge, the Evolve2 85 gives you unparalleled durability for those long workdays or extended listening sessions. Even if you need a quick boost, just charge it for 15 minutes and get up to 8 hours of usage – perfect for when time is tight but productivity is essential.
- BIGGER & BETTER SOUND: Immerse yourself in high-definition audio with powerful leak-tolerated 40mm speakers. Whether it’s calls or music streaming, every sound will come alive with crystal clarity and richness that sets a new standard for mobile communication experiences.
Enhance productivity with noise-cancelling microphones and convenient in-line controls.
The ideal customer for the Logitech H570e USB headset is a call center employee or business professional who values comfort, convenience, and quality in their communication tools. With its noise-canceling microphone, plug-and-play compatibility with various platforms, and durable design, this headset is perfect for anyone looking to enhance their productivity and communication in 2024. Upgrade your calling experience today with the Logitech H570e USB headset!
Pros
- LED indicator provides a visual cue for incoming calls, making it easy to answer the phone
- Inline controls allow for convenient adjustment of volume, microphone mute, and call answer/end
- Comfortable leatherette ear pads can be easily cleaned and replaced for extended use
- Optimized for Microsoft Lync, Cisco compatible, and Skype certified to ensure seamless integration with most business-grade UC platforms.
Cons
- LED indicator can be distracting or annoying during use
- Inline controls may not work with all software or platforms
- Leatherette ear pads may not be as comfortable or durable as genuine leather options
Highlights
- USB connectivity for easy plug-and-play setup
- On-ear design for comfortable and convenient use
- Sleek black color adds a professional touch
- Built-in microphone for clear communication
- Retractable cable feature for tangle-free storage
- Volume control for a personalized audio experience
The Logitech H570e USB headset is a reliable choice for call center professionals who demand clear communication, comfort, and usability. This stereo headphone set boasts noise-canceling technology that facilitates crystal-clear conversations even in noisy environments. The high-quality materials used in the construction of this device, such as the leatherette ear pads and metal-reinforced adjustable headband, ensure both durability and comfort throughout the day.
The inclusion of convenient inline controls offers easy access to volume adjustment, microphone muting, and call answer/end functionalities. To make things even easier, integrated LED light flashes with incoming calls – a feature compatible with Microsoft Lync and Jabber 9.6 among others*. With these carefully designed features aimed at call center operators in mind, it’s no surprise that we’ve chosen Logitech H570e as our number two pick.
Whether you work on a PC or Mac platform or require Skype certification or Cisco compatibility – this wired headset has got you covered! It truly makes multitasking effortless without missing any important calls – making it one of the best choices for your business-grade UC needs.
Features
- LED indicator: The LED flashes when you receive a call, providing a visual cue to answer the phone. This makes it easy to stay connected and never miss an important call.
- Inline controls: With convenient in-line controls, you can easily adjust the volume, mute the microphone, and answer or end calls. This allows for seamless control without having to reach for your device.
- High-quality materials: The Logitech H570e is built with high-quality materials that ensure durability and comfort during long hours of use. The leatherette ear pads provide a comfortable fit while also being easily cleaned and replaceable.
- Adjustable padded headband: The padded headband can be adjusted for the perfect fit, ensuring comfort all day long. Its metal reinforcement provides strength and flexibility so that it stays in place without causing any discomfort.
- Compatibility with UC platforms: Designed specifically for Microsoft Lync, Cisco compatible, and Skype certified, this USB headset ensures an integrated experience with most business-grade UC platforms. You can seamlessly communicate across different platforms without any compatibility issues.
- Overall, the Logitech H570e USB headset offers convenience and comfort with its LED indicator, inline controls, high-quality materials, adjustable headband, and wide compatibility range. It enhances your communication experience by providing easy access to essential functions and ensuring both durability and comfort throughout extended periods of use.
Superior noise canceling and multi-device connectivity for maximum productivity.
The Poly Voyager Focus 2 is perfect for the busy professional who needs a versatile and high-performing headset for both work and personal use. With its advanced noise-canceling technology and multiple device connections, it’s ideal for call center agents looking to improve their productivity in 2024. Upgrade your headset game with the Poly Voyager Focus 2 – order now!
Pros
- Connect to multiple devices for versatile use
- Lightweight and comfortable for all-day wear
- Smart technology alerts you when speaking while muted
- Advanced noise-canceling technology for clear calls in any environment
Cons
- Limited compatibility with devices that do not have a USB - A port
- The Bluetooth adapter may have connectivity issues or require additional setup
- The headset may feel tight or uncomfortable for some users, especially during extended use
Highlights
- Wireless headset with Bluetooth and RF connectivity options
- Active Noise Cancellation for a distraction-free experience
- Lightweight design weighing only 6.2 ounces
- Microphone included for hands-free communication
- Comes with a protective case, charging base, and user manual
- Suitable for business use as it has specific features for professional settings
As a call center professional, you know the importance of clear conversations. Ranked at No.3 on our list, the Poly Voyager Focus 2 is an excellent choice for this purpose. This headset stands out with its multiple device connectivity options and advanced noise-canceling features. It allows seamless connection to your PC or Mac via the provided BT700 USB-A adapter and to your mobile device through Bluetooth v5.1.
Comfort is paramount in a busy environment like a call center, which is why this headset’s lightweight headband with sling and plush ear cushions are so beneficial for all-day wearability. Moreover, equipped with Dynamic Mute Alert technology that notifies you if you try speaking while muted—no more one-sided conversations due to accidental muting! The Poly Acoustic Fence technology offers state-of-the-art multi-microphone noise canceling ensuring callers hear you clearly over any background noises.
The reason it didn’t make it higher up our list was that some users reported minor issues syncing multiple devices; however, overall customer satisfaction remained high thanks to its impressive audio performance and comfort-oriented design choices. Perfectly suited for video conferencing platforms like Zoom and Teams—it makes work calls less of a chore and more productive than ever before.
Features
- Multiple device connections: The Poly Voyager Focus 2 allows you to connect to both your computer and mobile device simultaneously. This means you can seamlessly switch between devices without the hassle of disconnecting and reconnecting each time.
- Comfortable design: With a lightweight headband and plush ear cushions, the Voyager Focus 2 is designed for all-day comfort. No more sore ears or headaches after long hours of use.
- Smart technology: The Dynamic Mute Alert feature is a game-changer. It notifies you if you accidentally speak while muted, ensuring that important conversations are never missed or misunderstood.
- Advanced noise-canceling: Thanks to Poly Acoustic Fence technology, this headset has advanced multi-microphone noise-canceling capabilities. You’ll enjoy crystal clear audio even in noisy environments, as callers will hear your voice without any distractions from your surroundings.
- Customizable audio experience: With three options for advanced digital hybrid active noise canceling (ANC) – high, low, and off – you have full control over how much background noise you want to eliminate. Adjust it according to your personal preference for an immersive and distraction-free listening experience.
- USB-A compatibility: The Voyager Focus 2 comes with a USB-A adapter that ensures seamless connectivity with PC/Mac devices. Whether you’re using Teams, Zoom (Certified), or other platforms, this headset is ready to deliver exceptional performance right out of the box.
Top Pick for Crystal-Clear Communication and Comfort in Call Centers
The ideal customer for the Sennheiser Consumer Audio SC 60 is a professional who values high-quality sound and comfort in their call center headset. Geared towards Skype for Business users, this double-sided USB headset with noise-canceling technology is perfect for those seeking crystal-clear communication and durability. Upgrade your calling experience with the top-rated SC 60 – order yours today!
Pros
- Active Gard Technology for protection against acoustic injury
- InLine Call Control Unit for easy call management
- 2-year warranty for peace of mind
- USB Plug and Play for quick and hassle-free setup
Cons
- May not be compatible with all devices or operating systems
- Some users may find the ear pads uncomfortable for extended periods of use
- The price point may be too high for some consumers
Highlights
- Retractable cable for easy storage and portability
- Built-in microphone for convenient hands-free calling
- Active noise cancellation technology for an immersive listening experience
- USB headphone jack for universal compatibility with PCs
- Durable plastic construction suitable for indoor and outdoor use
- Over-ear design provides a comfortable fit for adults.
The EPOS Sennheiser Consumer Audio SC 60 is a standout in the league of business headsets, particularly designed for professionals who extensively use Skype for Business. One of its salient features is the ActiveGard Technology which safeguards users from potential acoustic injury due to sudden sound bursts during calls. Along with safety, convenience also takes the upper hand as the InLine Call Control Unit enables one-touch access to answer or end calls, control volume, mute the mic, and redial numbers.
Its USB Plug and Play feature offers seamless deployment – voice clarity, quality sound, and comfort right at your service as soon as you plug it in. On top of this, it promises peace of mind via a commendable two-year warranty. Comfort merges with durability thanks to large ear pads and sturdy construction resulting in a lightweight design suitable for long conversations during busy work hours.
What sets the Sennheiser SC 60 apart further is its noise-canceling technology that ensures crystal-clear conversations by filtering out all unwelcome background noise – a key factor when considering headsets for call centers dealing with cross-continental communication every day. With legendary Sennheiser HD sound powered by a neodymium speaker, natural voice & audio experience are guaranteed without fail making this headset an impressive choice among the best call center headsets in 2024.
Features
- Active Gard Technology: Protects your ears from sudden sound bursts, ensuring a safe and comfortable listening experience.
- InLine Call Control Unit: Easily manage your calls with the convenience of answering or ending calls, adjusting volume, muting your microphone, and redialing calls directly from your headset. No need to fumble for buttons on your phone or computer.
- Peace of Mind: Enjoy peace of mind with a 2-year warranty on all headsets, including batteries. Rest assured knowing that you have a reliable and high-quality USB business headset.
- USB Plug and Play: Experience hassle-free setup with the USB connector. Simply plug it in and start enjoying clear voice clarity, quality sound, and comfort right away. No complicated installation or configuration is required.
- Comfort and Durability: The SC 60 is designed with large, comfortable ear pads and solid construction for long-lasting comfort. Say goodbye to uncomfortable headsets that cause fatigue during extended use.
- Bendable Boom Arm: Ensure that your microphone stays perfectly positioned at all times with the flexible arm. No more worries about it getting twisted out of place during important calls.
- Noise Cancelling Technology: Filter out background noise for crystal-clear conversations without distractions. Stay focused on what matters most – productive communication without any disturbances.
- HD Sound: Immerse yourself in legendary Sennheiser HD sound quality for a clearer and more natural audio experience. Hear every word clearly during calls, making communication effortless.
Seamless communication and all-day comfort for call center professionals.
The Jabra Evolve2 65 is perfect for the busy call center professional who values seamless communication and all-day comfort. With its UC certification, industry-leading battery life, and powerful sound quality, this wireless headset is a must-have for anyone looking to elevate their calling experience. Upgrade your headset game with the Jabra Evolve2 65 – the ultimate choice for call center headsets in 2024!
Pros
- UC - CERTIFIED for seamless collaboration with leading Unified Communications platforms
- All-day comfort with soft memory foam cushions
- Industry-leading battery life of up to 37 hours on a single charge
- Bigger and better sound quality with powerful 40mm speakers and enhanced call technology
Cons
- Limited compatibility with devices that do not have a USB - A port
- The price point may be higher compared to other similar wireless headphones on the market
- The passive noise cancellation may not be as effective in extremely loud environments
Highlights
- Wireless Bluetooth connectivity for hands-free convenience
- Active Noise Cancellation for a distraction-free audio experience
- Fast charging capability for quick power-ups in just 1.5 hours
- Boom microphone design for clear and precise voice communication
- Water-resistant construction to withstand occasional splashes or sweat
- Universal compatibility with a wide range of devices
Right off the bat, the Jabra Evolve2 65 stands out in its class with its UC certification. This feature empowers seamless collaboration across all leading Unified Communications platforms like Microsoft Teams, Cisco, Mitel, and Avaya. The added bonus is the inclusion of the Jabra Link 380a (USB-A) Bluetooth adapter which facilitates easy connection. Alongside technical functionality, comfort plays a huge role when selecting headsets for call centers where usage is heavy-duty. The soft memory foam cushions are designed to contour your ears naturally delivering utmost comfort throughout your workday.
The battery life on these wireless headphones is simply industry-leading; providing an impressive 37 hours on a single charge! Imagine having to take fewer breaks just to recharge your headset – which significantly boosts productivity and efficiency at work. A quick 15-minute power-up can give you nearly half a day’s use time. Astounding indeed! What makes calls and music streaming enjoyable on Jabra Evolve2 65 are its leak-tolerant powerful 40mm speakers that deliver high-definition audio while ensuring reduced background noise by an impressive percentage of about 23%! It’s not surprising few other headsets match up to this one when it comes to superior passive noise cancellation capabilities sought after in busy office environments or crowded places with lots of ambient noises around you.
Features
- UC-CERTIFIED – Works with all leading Unified Communications platforms, ensuring seamless collaboration across different software. This means you can easily switch between Microsoft Teams, Cisco, Mitel, Avaya, and more without any compatibility issues. With the Jabra Link 380a (USB-A) Bluetooth adapter included, you have everything you need to connect and communicate effectively.
- ALL-DAY COMFORT – Made with durable and premium materials, the Jabra Evolve2 65 is designed for long hours of use without sacrificing comfort. The soft memory foam cushions mold to your ears’ natural contours, providing incredible comfort even during extended wear. You’ll forget that you’re wearing them and stay focused on your tasks or enjoy music in ultimate comfort.
- INDUSTRY-LEADING BATTERY LIFE – Say goodbye to frequent charging interruptions with up to 37 hours of battery life on a single charge. Whether you’re working from home or on the go, these wireless headphones are built to keep up with your busy schedule. And if you’re short on time, just a 15-minute charge gives you an impressive 8 hours of use.
- BIGGER & BETTER SOUND – Experience rich and high-definition audio for both calls and music with powerful leak-tolerated 40mm speakers. Enjoy crystal-clear sound quality that enhances your communication experience while also providing immersive music enjoyment during your downtime.
- PASSIVE NOISE CANCELLATION – Minimize distractions with superior passive noise cancellation technology.
Stay connected while staying aware with the ultimate call center headset.
The SHOKZ OpenComm is perfect for the busy, on-the-go professional who needs a high-quality headset for mobile communication. With 16 hours of talk time and an open-ear design for safety and comfort, this Bluetooth headset is ideal for call center employees and anyone looking to stay connected while staying aware of their surroundings. Upgrade your communication game in 2024 with SHOKZ – get your own now!
Pros
- 16-hour talk time and 8-hour listen time per charge
- Bluetooth 5.1 for stable connectivity during calls
- Noise-canceling boom microphone blocks outside noise for clear communication in various work environments
- Open-ear design provides safety, allowing users to stay aware of their surroundings while using the headset
Cons
- Limited compatibility with certain mobile devices
- May not provide as clear audio quality compared to traditional headphones
- Not suitable for use in loud or noisy environments due to open-ear design
Highlights
- Open ear design for comfortable and safe use
- Bluetooth wireless connectivity for easy pairing with devices
- Retractable cable feature for convenient storage and portability
- Boom microphone for clear communication during calls or gaming sessions
- Fast charging capability for quick power-ups
- Sweatproof construction for durability during workouts or outdoor activities
The “Shokz OpenComm” bone conduction open-ear stereo Bluetooth headset is a game-changer for call centers. SHOKZ’s AfterShokz technology provides an impressive 16 hours of talk time, which is essential for busy call center environments where shifts often run longer than traditional office hours. Furthermore, the product features a quick charge function that offers up to two hours of chat time from just five minutes of charging – this feature can be very helpful during peak customer service periods when every minute counts.
One major highlight worth mentioning about Shokz OpenComm is its noise-canceling boom microphone. Call center professionals understand how important mitigating background noise can be in delivering top-notch customer service experiences. Thanks to the adjustable DSP noise-canceling boom mic, users are assured clarity and crispness in their communication without interference from ambient noises.
Furthermore, SHOKZ adopts an open-ear design for safety and connection facilitated by bone-conduction technology; this allows users to stay aware of their surroundings while handling calls – a critical aspect when juggling multiple tasks simultaneously – without compromising sound quality or comfort. The comfort factor extends into long-term use too: as nothing has to be placed on or inside the ears directly, you can wear these headsets all day without discomfort! Whether it’s answering queries over phone calls or participating in virtual meetings through wireless mobile connections in high-pressure work environments like call centers, the Shokz OpenComm truly optimizes comfort with performance reliability.
Features
- 16 Hour Talk Time: With the Shokz OpenComm, you can enjoy up to 16 hours of talk time per charge. This means that whether you’re on a long work call or catching up with friends, you won’t have to worry about the battery dying in the middle of your conversation.
- Bluetooth 5.1: Say goodbye to unstable connections and dropped calls. The Shokz OpenComm utilizes Bluetooth 5.1 technology, ensuring a seamless and reliable connection for all your mobile needs. You can participate in important calls without any interruptions or frustrating connectivity issues.
- Noise-Canceling Boom Mic: Tired of background noise interfering with your conversations? The adjustable DSP noise-canceling boom microphone on the Shokz OpenComm is here to solve that problem. It effectively blocks out external distractions, allowing you to speak clearly and be heard even in noisy environments like busy offices or crowded streets.
- Safety & Connection: Stay connected while staying aware of your surroundings with the open-ear design of the Shokz OpenComm. By utilizing bone conduction technology, these headphones allow sound waves to pass through your cheekbones instead of blocking your ears entirely. This ensures that you can still hear important sounds such as approaching vehicles or conversations happening around you, making it perfect for outdoor activities or when working in shared spaces.
- All-Day Comfort: No more discomfort from traditional headphones that cover or go inside your ears!
Top-rated noise-canceling headset for enhanced productivity in call centers.
The Plantronics Voyager 8200 UC is best suited for professionals who value focus and sound quality while working in a fast-paced call center environment. Upgrade your productivity with dual-mode active noise canceling and seamless connectivity to PC/Mac, mobile devices, and popular collaboration platforms like Microsoft Teams. Experience the power of this top-rated headset today!
Pros
- Dual-mode Active Noise Canceling to block background noise
- Up to 20 hours of talk time and 24 hours of listen time
- Roam up to 98 feet (30 meters) for flexible movement
- Compatible with Microsoft Teams and other leading collaboration platforms
Cons
- Limited color options (only available in black)
- Price may be higher compared to other similar Bluetooth headsets on the market
- Some users have reported discomfort during extended periods of wear
Highlights
- Over-ear design for comfortable wearing
- Active noise cancellation for an immersive audio experience
- Wireless Bluetooth connectivity for hassle-free use
- Boomless microphones for clear communication
- Travel pouch included for easy portability
- Compatible with various devices through a 3.5mm jack
The Plantronics Voyager 8200 UC stands tall among the best call center headsets for 2024. As a dual-ear, stereo Bluetooth headset, it sets itself apart with its unique blend of performance and comfort. It integrates USB-A compatibility to connect seamlessly to your PC and Mac, making it an ideal choice for professionals who require constant connectivity. Notably, this device supports various leading collaboration and voice platforms including Teams and Zoom.
One of the key features that make this headset desirable is its Dual-Mode Active Noise Canceling capability which blocks out background noise effectively while on calls or listening to music. This ensures unrivaled audio clarity in noisy environments like a bustling call center. Its fourteen-hour battery life adds another level of convenience by minimizing interruptions from frequent recharging during long shifts.
Above all, what matters most in high-pressure work environments is ease of use – here’s where the Voyager 8200 shines again with its user-friendly interface suitable even for beginners. With a global warranty covering two years, you can rest assured that your investment will be well protected over time.
Features
- Global Warranty & Wearing Style: Enjoy peace of mind with a generous 2-year global warranty. The over-the-head, dual-ear wearing style ensures maximum comfort during long work sessions or enjoyable music listening sessions.
- Talk Time & Roaming Range: With up to 20 hours of talk time and an impressive roaming range of up to 98 feet (30 meters), you can stay connected and productive without being tethered to your desk. Take important calls, participate in virtual meetings, or simply enjoy your favorite tunes for hours on end.
- Audio Performance: The dual-mode Active Noise Cancelation (ANC) feature blocks out distracting background noise, allowing you to fully immerse yourself in your tasks or entertainment. Furthermore, the boomless four-mic performance guarantees crystal clear audio quality and dynamic noise reduction for outstanding communication experiences.
- Ideal For Professionals: Designed for professionals who need laser-like focus while enjoying their favorite music wirelessly. The stereo sound Bluetooth wireless headset delivers rich and immersive audio that enhances productivity and enjoyment throughout the day. It’s also perfect for making and taking calls with exceptional clarity.
- Seamless Connectivity Options: Connect effortlessly to your PC/Mac using the USB-A compatibility or use it with your mobile phone for added convenience. Whether you’re collaborating on Microsoft Teams or other leading collaboration platforms like Zoom, this versatile headset ensures seamless integration so you can communicate effectively anywhere, anytime.
Ultimate wireless audio performance for active professionals on the go.
Are you an active person always on the go, looking for a top-notch wireless headset that provides crystal-clear sound and long-lasting battery life? Look no further than Lasko Stereo USB Headset – the perfect choice for those who value convenience and premium audio quality. Upgrade your listening experience now by ordering one of the 10 Best Call Center Headsets In 2024!
Pros
- Secure and adjustable fit with earhooks for comfortable wearing during workouts
- Up to 8 hours of playtime on a single charge, with an additional 24+ hours using the portable charging case
- Hi-Fi stereo audio with deep bass for a premium listening experience
- One-step auto pairing for easy connection to Bluetooth devices.
Cons
- May not fit securely for all users
- Battery life may not be sufficient for longer workouts or activities
- Bluetooth connection may occasionally drop or become unstable
Highlights
- HD stereo sound
- IPX5 sweat-proof
- Quick charge and long battery life
- Auto one-step pairing
- Portable charging case
- True wireless TWS earbuds
The Lasko Stereo USB Headset wins a top spot in call center headsets for its premium features and robust performance. The headset brings a fantastic combination of the latest Bluetooth 5.0 technology, clear stereo sound, and extended battery life to give users an unrivaled experience while handling calls or listening to music. Its ergonomic design with adjustable ear hooks is ideal for long hours at work; you can count on it fitting securely and comfortably whether moving around or sitting.
One standout feature has to be Vislla’s advanced CVC 8.0 noise-canceling capabilities, allowing users to immerse themselves in balanced deep bass sound without interference from surrounding noises – vital for any call center environment! With up to 8 hours of playtime provided by each bud’s built-in 110mAh capacity battery, coupled with a portable charging case extending continuous use over 24 hours, these Wireless Earbuds make sure that worry about a drained battery is off your list during busy working hours. Autopairing feature facilitates swift and hassle-free connection whenever taken out of their case.
In comparison with other traditional sports earbuds on the market, this Lasko headset eliminates wires altogether which leaves no room for entanglement or discomfort when wearing them all day – perfect for those who are always on the move while taking calls. Overall, with options such as sweatproof design and TWS (True Wireless Stereo), these Wireless Earphones are more than just suitable – they’re designed specifically for high-demand environments like running/working out sessions or bustling call centers.
Features
- Comfy and secure fit: The adjustable and secure-fit ear hooks keep the Lasko Stereo USB Headset in place, even during intense workouts. This means you can enjoy your music without worrying about them falling out or shifting around.
- Up to 8 hours of Listening Time: With a built-in battery capacity of 110mAh on each bud, these wireless earbuds will last up to 8 hours on a single full charge. This ensures you have plenty of listening time for long runs, commutes, or workouts at the gym.
- Premium Hi-Fi Stereo Audio: Thanks to the advanced Bluetooth 5.0 chip and CVC 8.0 noise canceling features, the Lasko Stereo USB Headset delivers powerful and balanced sound with deep bass. This means you can immerse yourself in high-quality audio for an enhanced listening experience.
- One-step Auto Pairing: Say goodbye to complicated pairing processes. The Lasko Stereo USB Headset utilizes Bluetooth 5.0 technology for one-step auto pairing. Simply take the earbuds out from their charging case and they will automatically pair with each other, making it quick and easy to connect to your device.
- Upgraded Wireless Sports Headphones: Designed specifically for sports and outdoor activities like running, hiking, jogging, or cycling, these wireless earbuds provide complete freedom from wires that can get in the way during physical activities.
Ultimate comfort and crystal-clear calls for busy call center professionals.
This pro trucker Bluetooth headset is perfect for the busy and multitasking individual who needs a comfortable, lightweight, and versatile hands-free option for making and receiving calls while working or studying at home. Upgrade your call center experience in 2024 with the Mpow Pro Trucker Bluetooth Headset!
Pros
- Clear and crystal-clear conversations with noise and echo reduction technology
- Lightweight and comfortable design for all-day wear
- Easy control with mute, answer/reject/end calls, and volume adjustment buttons
- Wide compatibility with Bluetooth-enabled devices for convenient use
Cons
- Sound quality and Bluetooth connection issues may occur with outdated hardware and Bluetooth drivers
- Some users may find the headset uncomfortable for extended periods of use
- Limited compatibility with certain devices or operating systems
Highlights
- Lightweight and comfortable design
- Includes a microphone for hands-free communication
- Bluetooth technology for wireless connectivity
- On-ear form factor for easy use
- Long battery life with lithium-ion batteries
- Compact package dimensions for easy storage and transportation
The Mpow Pro Trucker Bluetooth Headset stands out among the best call center headsets in 2024 for its superior features. It’s designed with a high-sensitivity chip, delivering absolutely synchronous sound when you’re jamming to your favorite music or immersed in an intense video game. This wireless headset also enables noise and echo reduction courtesy of the HD Mic, ensuring crystal-clear conversations even in noisy environments. It’s perfect if you’re working or studying at home and need to block out ambient sounds.
You’ll love this headset’s all-day comfort feature – it sports a lightweight design, an adjustable headband that fits any head shape, a soft earpad, and an anti-slip pad that ensures secure placement for long-duration use. Moreover, the Mpow Pro Trucker Bluetooth Headset offers incredible battery performance; up to 12 hours of continuous talking on just a single full charge! The handy mute function lets you control your privacy anytime by simply turning off the microphone. With wide compatibility across different devices like cell phones, PCs, laptops, and tablets plus support for A2DP music streaming – this headset is sure to be a valuable addition for anyone working from home or frequently making hands-free calls.
Features
- Crystal-clear conversations: The Mpow Pro Trucker Bluetooth Headset features a Noise and echo reduction HD microphone that picks up your voice accurately and eliminates background noise. This ensures that your conversations are crystal clear, even in noisy environments. Say goodbye to muffled or distorted calls!
- All-day comfort: Weighing only 1.9oz, this wireless headset is incredibly lightweight and comfortable to wear for extended periods of time. With its adjustable headband and soft earpad, it fits any head shape perfectly. You can wear it all day without feeling any discomfort or pressure on your ears.
- Fast charging, long-lasting battery life: With just a 2-3 hour charge via the included micro-USB cable, the Mpow Pro Trucker Bluetooth Headset provides up to 12 hours of continuous talk time. Whether you’re on a long drive or have back-to-back meetings, you can rely on this headset to last throughout the day without needing constant recharging.
- Easy control at your fingertips: This headset allows you to easily control your calls with convenient buttons. Use the mute button to silence yourself when needed, answer/reject/end/transfer calls with the multifunction button, and adjust call volume with the intuitive “+” or “-” buttons. Stay in control of your conversations effortlessly.
Seamlessly connect your office phone, computer, and mobile device.
The Savi W740-M is perfect for the busy, tech-savvy professional who needs a versatile headset that can seamlessly transition from their office phone to their computer and even mobile device. Upgrade your communication game with our top-rated headset today!
Pros
- Allows users to connect their headset to multiple devices, such as a desk phone, mobile phone, and PC
- Offers the flexibility of three wearing styles: over-the-head, over-the-ear, and behind-the-neck
- Provides superior audio quality with wideband audio support and noise-canceling microphone
- Enables easy call management with features like one-touch call answer/end, mute button, and volume control
Cons
- Limited compatibility with non-Microsoft devices
- Some users may find the earpiece uncomfortable after extended use
- Difficult to pair with multiple devices simultaneously
Highlights
- Made by Plantronics, a reputable manufacturer
- Has been available since August 2011 without being discontinued
- Lightweight at only 1.5 pounds
- Includes a lithium-ion battery that is included with the product
- Designed for telephone headset use
- Compact dimensions of 7 x 6 x 10 inches
Your work at the call center is about to get a lot more efficient and comfortable with the new W740-M SAVI 3 in 1 Convertible MOC. This is no ordinary headset, it’s one of the top home office products currently available. Designed with DECT 6.0 technology, you can expect crystal-clear audio quality that reduces background noise – an essential feature for busy call centers where multiple conversations are happening simultaneously.
With its versatile design, this model stands out among other headsets because its 3-in-1 convertible functionality gives you options according to your comfort style – over-the-head, behind-the-neck, or over-the-ear positions can be chosen based on your preference which makes it ideal for those long hours on calls. But don’t just take our word for it; users have noted how this unique adaptability has made their workday more comfortable and productive.
However, like any product, the W740-M SAVI isn’t perfect. Some critics argue that while its features are impressive, they come at a hefty price tag making them reconsider before investing in one. Despite this downside though, if you value high-quality sound clarity and customizable wear options above all else when selecting a headset for your call center duty then W740-M Savi should definitely be considered as a reliable option boosting your productivity game in 2024!
Features
- Convertible design: The Savi W740-M headset can be easily converted to three different wearing styles – over-the-ear, behind-the-head, and over-the-head. This allows for maximum comfort and flexibility based on personal preference or work environment.
- Effortless multitasking: With the ability to connect to multiple devices simultaneously, this headset enables seamless transition between calls from your desk phone, PC, and mobile device. Say goodbye to juggling different headsets or switching devices during important conversations.
- Crystal-clear audio quality: Equipped with DECT technology, the Savi W740-M delivers exceptional sound quality with no interference or distortion. Enjoy clear and natural voice reproduction for both you and your callers, ensuring efficient communication without any miscommunication.
- Noise-canceling microphone: The built-in noise-canceling microphone eliminates background noise so your voice comes across loud and clear to those on the other end of the line. This feature is particularly beneficial when working in a busy home office environment or dealing with noisy surroundings.
- Long battery life: Never worry about running out of battery during an important call again! The Savi W740-M boasts up to seven hours of talk time on a single charge. Additionally, it features a convenient charging base that keeps the headset powered up when not in use, ensuring it’s always ready for action.
In-Depth Review of Top 3 Headsets
Now, let’s take a closer look at the top 3 headsets in our list and explore their comfort and fit, sound quality, noise cancellation, durability, connectivity options, and price.
Comfort and Fit
Headsets that fit snugly and comfortably enable call center professionals to focus better on their tasks. The best ones come with adjustable headbands and soft ear cushions, like the highly recommended Wantek UC600 headset or the Jabra Evolve 75 MS Wireless Headset.
Users often rave about these models, stating how they make long hours of work feel less strenuous on the ears. Similarly, the Sennheiser CC 550 IP’s design provides a perfect combination of comfort and stability for prolonged use.
Don’t forget about the Logitech H570e USB which equally contributes to this category with its lightweight quality build – another reason why it made it into our top ten list! Thus finding a comfortable and well-fitting headset is crucial in achieving optimal performance in any call center environment.
Sound Quality
Sound quality plays a crucial role in maintaining effective communication in call centers. Headsets with superior sound quality, such as the Jabra Evolve2 85 and Logitech H570e USB, ensure that every word is heard clearly on both ends.
High-quality audio aids in eliminating misunderstandings and repetitions, ultimately leading to improved customer satisfaction and efficiency in the workplace. This is why the Sennheiser CC 550 IP, known for its excellent sound clarity, stands among the top headsets of 2024.
Even when working from home, devices like VXi BlueParrott B350-XT provide exceptional auditory experience thanks to their advanced noise cancellation features. The Plantronics Voyager Focus 2 also excels in delivering crisp audio, making it a popular choice for call center professionals seeking the best listening experience.
Noise Cancellation
Noise cancellation technology proves essential in the best call center headsets. As a critical feature, it blocks out external sounds allowing clear and crisp communication amidst bustling environments.
High-end models like Jabra Evolve2 85 and Sennheiser MB Pro 2 are renowned for their exceptional noise-canceling features. This advanced technology ensures that voice clarity is preserved by reducing unwanted background noises.
In busy environments where constant chatter can invade your calls, Mpow Pro Trucker Bluetooth Headset and Plantronics HW261n Supraplus Wideband Binaural Headset stand out with superior noise cancellation.
These headsets help you maintain focus on your phone conversation without any distractions from the surrounding ambiance. Meanwhile, users working remotely or in quiet spaces benefit immensely from this function as well since it immunizes against minor interruptions providing an excellent audio experience all through the day.
Durability
The durability of a call center headset is crucial for long-term use. You need a headset that can withstand the demands of daily use in a call center environment. Look for headsets with sturdy construction and durable materials that can endure constant wear and tear.
High-quality headsets are built to last, ensuring that you won’t have to replace them frequently or deal with issues like broken earpieces or loose connections. Focus on headsets known for their durability, such as the Jabra Evolve2 85, Logitech H570e USB, and Poly Voyager Focus 2 which are among the top choices recommended by experts in 2024.
Connectivity Options
The best call center headsets in 2024 offer a range of connectivity options to suit your needs. Some models, like the Jabra Evolve2 85 and Logitech H570e USB, come with both wired and wireless connections, giving you flexibility in how you use them.
Others, such as the Poly Voyager Focus 2 and Sennheiser Consumer Audio SC 60, feature Bluetooth connectivity for seamless pairing with your devices. With a variety of options available, you can find a headset that easily integrates into your existing setup without any hassle or compatibility issues.
Price
The price of call center headsets can vary depending on the brand, features, and quality. When choosing a headset, it’s important to consider your budget and find one that offers good value for money.
Some high-end models like the Jabra Evolve2 85 and Logitech H570e USB may come with a higher price tag but offer exceptional sound quality and comfort. On the other hand, there are more affordable options like the Mpow Pro Trucker Bluetooth Headset which still provide decent performance at a lower cost.
Ultimately, finding a balance between price and features is key to selecting the best call center headset for your needs.
Comparison Chart of Top 10 Headsets
Here is a comparison chart of the top 10 call center headsets in terms of comfort, sound quality, noise cancellation, durability, connectivity options, and price.
Comfort and Fit
Finding a call center headset that offers both comfort and a proper fit is essential for long hours of use. The Jabra Evolve2 85, with its plush ear cushions and adjustable headband, ensures maximum comfort during extended wear.
The Logitech H570e USB also prioritizes comfort with its padded headband and soft leatherette ear pads. Another option is the Sennheiser Consumer Audio SC 60 which features a lightweight design and ergonomic ear cups for a snug fit.
Prioritizing comfort and fit will ensure an enjoyable experience while handling calls in the call center environment.
Sound Quality
The sound quality of a call center headset is crucial for effective communication. In 2024, there are numerous headsets available that offer exceptional audio clarity and crispness.
For example, the Jabra Evolve2 85 provides immersive sound with powerful speakers and advanced noise-cancelling technology. The Logitech H570e USB ensures clear conversations with its wideband audio feature.
The Poly Voyager Focus 2 delivers impressive sound quality through precision-tuned microphones and high-quality speakers. With these top-notch headsets, you can communicate with customers and colleagues without any distortion or interference, enhancing your overall call center experience.
Noise Cancellation
Noise cancellation is a crucial feature to consider when choosing a call center headset. It helps block out background noise, allowing you to focus on your conversations without any distractions.
The Sennheiser MB Pro 2 and Plantronics HW261n Supraplus Wideband Binaural Headset are popular choices known for their excellent noise-cancelling capabilities in busy call center environments.
With these headsets, you can communicate clearly and confidently, even in noisy surroundings. Whether you work in a bustling office or from the comfort of your home, having effective noise cancellation ensures that every call is crystal clear for both you and your customers.
Durability
The durability of a call center headset is crucial for long-term use and investment. You want a headset that can withstand the daily wear and tear of continuous use without losing its performance or breaking easily.
In 2024, there are several durable options available in the market, such as the Jabra Evolve2 85 and Logitech H570e USB. These headsets are built to last with high-quality materials and construction.
They can handle the demands of a busy call center environment, ensuring that you won’t have to constantly replace your headset due to damage or malfunction. With their durability, you can rely on these headsets for extended periods, allowing you to focus on your work without worrying about equipment issues.
Connectivity Options
The best call center headsets in 2024 offer a variety of connectivity options to suit your needs. Whether you prefer a wired or wireless headset, there are options available that can provide seamless connections for your calls.
Wireless headsets often come with Bluetooth connectivity, allowing you to connect them to your phone or computer without the need for any cables. On the other hand, wired headsets typically use USB or audio jack connections, ensuring a stable and reliable connection during your calls.
With these various connectivity options, you can choose the headset that works best for you and enhances your overall call center experience.
Price
The price is an important factor to consider when choosing a call center headset. In 2024, there is a wide range of headsets available at different price points, allowing you to find one that suits your budget.
Whether you’re looking for a more affordable option or willing to invest in higher-end models, there are options available for everyone. It’s worth noting that the price doesn’t always correlate with quality, as some mid-priced headsets offer excellent features and performance.
Consider your budget and prioritize the specific features you need before making your final decision on which headset to purchase.
Verdict
Choosing the right call center headset is crucial for productivity and customer satisfaction. In 2024, the Jabra Evolve2 85 stands out with its wireless connectivity, noise-canceling technology, and portability.
Similarly, the Logitech H570e USB offers an easy plug-and-play setup, a built-in microphone, and convenient volume control. Invest in these top-notch headsets for an enhanced call center experience that will impress both your team and your customers.
Upgrade to the Jabra Evolve2 85 or Logitech H570e USB now!
FAQs
The best call center headsets in 2024 include models such as Plantronics Voyager Focus UC, Jabra Evolve 75, Sennheiser MB Pro Series, and Logitech H570e.
Yes, wireless headsets are often preferred in call centers as they allow freedom of movement and eliminate the hassle of tangled wires.
Yes, many of the top-rated call center headsets in 2024 offer excellent noise-canceling capabilities to block out background noise and enhance call quality.
Most of the recommended call center headsets can be easily connected to both computers and desk phones for versatile use across different devices.
The prices of the best call center headsets vary depending on their features and brand. They typically range from $100 to $300, but it’s always good to check for current pricing options before making a purchase decision.